Have a question regarding placing an order? Here's a list of answers to common questions I get - perhaps your question might be answered here!
1. How long do you take to ship my order?
I currently ship all orders within 3-5 business days, and I will indicate for major holidays what the deadline is in order to make sure your purchase is shipped on time!
All orders by default will be shipped using USPS First class, which takes an average of 2-5 days depending on how far you are away from where I am shipping (Rhode Island at the moment).
You may also select USPS Priority Mail (2-3 days) or Priority Mail Express (1-2 days) at checkout to speed up the process. If I notice an order has been placed requesting Priority / Express, I will do my best to ensure that gets in the mail in less than 3-5 business days.
2. Why is cost of shipping so much for a card when stamps are 49 cents!?
I want to make sure the cards get to you in prime condition without any bends in them. I secure all cards/envelopes in a cellophane sealed wrapper (in case it rains) and then mail them in a thick and sturdy chipboard envelope that prevents bending of any documents. Packs of cards containing 5+ cards are shipped in a bubble envelope.
Shipping also contains tracking (which is not possible with just regular stamp mailing) so you are able to track when your cards get delivered to you!
3. Can you do a custom illustration / card design for me? How much do those custom designs cost?
Certainly! I am more than happy to accommodate a custom design and work with you. Currently I do not have any official "listings" but if you email me at firstname.lastname@example.org I can work with you on what you need.
Here's what to expect with price:
The flat rate for a digital custom illustration starts at $50 for a 1-sided design and/or logo illustration. I also do business cards, marketing material (flyers, brochures), and promotional cards (postcards, folded cards, t-shirt designs).
Each design is usually about $50 per different "piece" but if the designs are related to each other, there will be some discounts.
If you're interested in inquiring about a custom order beyond what these listings, feel free to send me an email at email@example.com. Please keep in mind that I may not be able to accommodate all requests due to either stylistic requirements, time constraints, or other unanticipated factors. I mean, you've gotta understand I have a full time job and weightlifting training alongside running all of this. But by all means, just ask and I'll do my best!
4. Do you do offer discounts for bulk orders (over 100+ cards)?
At the moment I am no longer printing large quantities of cards because I am transitioning away from a home office! However, I have partnered with the printing company "Prints Of Love" to print 25+ quantity of cards at a more affordable price once you purchase a printable design PDF from me.
5. What is your return / exchange policy?
If you need to return a card, I will accept returns that are shipped back to me within 30 days of the "delivered" date of your package. All returns must come back in original cellophane packaging (along with envelopes) without damages or defects. If your return is accepted, you will receive either store credit, or a full refund of the cost of the purchase, not including the cost of shipping. Buyer is responsible for shipping costs for returns.
Due to additional shipping costs, I do not do exchanges. Instead, I will accept and refund a return, and you can place an order for the card(s) that you would like to receive instead.
Returns/exchanges are not refundable for any custom orders due to the uniqueness of the designs and extra personal time put in to work with you. I'll be glad to give you store credit instead.
6. Do you offer custom messages inside the greeting cards? What about word tweaks or color changes?
Custom options start at $3 additional per card, and you can email me at firstname.lastname@example.org with your request so I can put a custom listing for you to purchase.
7. What kind of printer / cardstock do you use for your cards?
I currently print all cards on my workhorse Canon iP8720 Inkjet Printer, using either Hammermill 100lb. Cover Smooth paper, or Accent Opaque White 120lb. Cover
8. Do you offer printable cards (ones I can print at home?)
Yes! See the link to the left for Printable cards! You can also use my referral link for Prints of Love here to purchase high quality cards with fast & free shipping.
9. Do you offer discounts for mixing & matching cards?
Yes of course silly! Input any of these codes once you load your cart:
BUNDLEBONUS5 - 20% off 5 or more cards
BUNDLEBONUS10 - 30% off 10 or more cards
BUNDLEBONUS15 - 40% off 15 or more cards